Refund Policy

Last updated: 26 July 2026

This policy applies to digital products purchased from the SaferMama online store.

1. About our digital products

The SaferMama Family Safety Kit and related products are supplied as digital downloads. Nothing physical is shipped and there is nothing to return by post.

2. Change-of-mind cancellations and immediate delivery

Consumers may normally have a 14-day cancellation period for digital content purchased online. At checkout, you are asked to:

• request that access to the digital content begins immediately; and
• acknowledge that your change-of-mind cancellation right ends once the digital content is supplied.

Once the download link or file has been made available following that express request and acknowledgement, we do not offer a refund merely because you changed your mind, no longer want the product, did not use it or purchased the wrong regional edition.

If access has not yet been supplied, contact us promptly at support@safermama.com to request cancellation. We will assess the request in line with applicable law.

3. Faulty, inaccessible or incorrectly supplied digital content

Your statutory rights are not affected. Digital content must be as described, of satisfactory quality and fit for any particular purpose made known and accepted at the time of purchase.

Contact us at support@safermama.com if:

• the supplied file is corrupted or will not open using a reasonably compatible device or current PDF reader;
• you receive the wrong edition or the wrong file;
• an advertised file is missing;
• the content materially differs from the product description; or
• another fault prevents reasonable use of the product.

Please include your order number, purchase email address and a short description or screenshot of the problem. We will first try to provide the correct file, a replacement download or another appropriate remedy. Where the problem cannot be resolved within a reasonable time and without significant inconvenience, we will provide any price reduction or refund required by applicable consumer law.

4. Download and device issues

We do not normally issue a refund where the file itself is working but the issue is caused by:

• insufficient device storage;
• an outdated or incompatible third-party application;
• printer settings, ink, paper or print-quality problems;
• loss of the customer’s email or download link; or
• failure to read the product description, edition information or system requirements before ordering.

We will, however, provide reasonable help and can resend an available download link after verifying the order.

5. Duplicate purchases

Contact us promptly if you accidentally purchased the same product twice. We may refund a verifiable duplicate order where the second copy has not been separately used, shared or downloaded, subject to applicable law and payment-processing limitations.

6. How refunds are issued

Approved refunds are issued to the original payment method. We will confirm when the refund has been submitted. Your bank or payment provider controls how long it takes for the credit to appear.

7. Contact

Trading name: SaferMama

Legal business name: Eve's Ease Ltd

Email: support@safermama.com

Business address: Eve's Ease Ltd, 86-90 Paul Street, London EC2A 4NE, ENGLAND.